Terms of Service

These Terms of Service ("Terms") govern your use of the DropRyde platform, including our website, mobile application, and all related services (collectively, "DropRyde" or "the Platform"). By creating an account or using DropRyde, you agree to be bound by these Terms.

DropRyde is a marketplace platform — we connect service providers, coordinators, and clients so work gets done and workers get paid. We're not a staffing agency, employer, or party to the transactions that happen on the platform.

Please read these Terms carefully. If you don't agree, you should not use DropRyde.

To use DropRyde, you must:

• Be at least 18 years old.

• Have the legal capacity to enter into binding contracts in your jurisdiction.

• Provide accurate, complete information when creating your account.

• Not have been previously suspended or removed from DropRyde for violating these Terms.

By using the Platform, you represent and warrant that you meet all eligibility requirements.

You are responsible for your account. This means:

• Accurate information: Keep your profile information truthful and up to date. False information (fake identity, inflated ratings, incorrect licensing claims) may result in immediate termination.

• Credentials: Keep your login credentials secure. You're responsible for all activity under your account.

• One account per person: Creating multiple accounts to circumvent bans, exploit promotions, or game the system is prohibited.

• Notify us: If you suspect unauthorized access to your account, contact us immediately at support@dropryde.com.

DropRyde has three user roles, each with specific responsibilities:

Providers are independent service professionals who:

• Agree to complete jobs at the prices they quote or accept.

• Are responsible for their own insurance, licenses, tools, and tax obligations.

• Represent that they have any required licenses for the services they advertise.

• Understand that DropRyde is a software platform, not their employer.

Coordinators are network operators who:

• Build and manage networks of providers.

• Dispatch jobs to providers on behalf of clients.

• May set their own commission structures and cancellation policies for their networks.

• Are responsible for maintaining accurate network records and provider agreements.

Clients are individuals or businesses who:

• Post jobs or book providers to get work done.

• Agree to pay the quoted price when accepting a provider's bid or booking a service.

• Are responsible for providing accurate job information (location, scope, access instructions).

DropRyde is a technology platform — a marketplace and software tool. We are not a party to any contract between providers, coordinators, and clients.

• Providers and clients contract directly with each other.

• DropRyde does not guarantee the quality, timing, or outcome of any service.

• DropRyde does not employ providers. Providers are independent contractors operating their own businesses.

• Disputes between providers and clients are between those parties; DropRyde may assist with mediation but is not obligated to.

You use the platform at your own risk, with the benefit of the tools, reputation system, and coordination features DropRyde provides.

Stripe-processed payments:

When you pay through DropRyde's Stripe integration, DropRyde may charge a platform service fee on the transaction. Current fees are listed on our /pricing page and may be updated with advance notice. Stripe's terms and privacy policy govern payment processing.

Cash, Zelle, check, wire, and other direct payments:

DropRyde facilitates invoicing and tracking for direct payments but does not process or guarantee them. No platform fee applies to direct payment methods.

Provider payouts:

Providers receive payment per the agreement with their client or coordinator. DropRyde does not withhold provider earnings except for applicable platform fees on Stripe-processed transactions.

Taxes:

You are responsible for your own tax obligations. DropRyde may provide income reports and invoicing tools, but this does not constitute tax advice.

Cancellation and refund policies for jobs are set by the provider and/or coordinator involved. DropRyde does not mandate specific cancellation terms but recommends providers clearly communicate their policies to clients before booking.

For Stripe-processed payments, refund requests should be directed to the provider. If a refund is warranted, the provider or DropRyde (at our discretion in cases of proven platform error) may initiate the refund through Stripe. Platform service fees are non-refundable unless the cancellation is due to DropRyde's error.

By using DropRyde, you agree not to:

• Engage in fraud, misrepresentation, or identity theft.

• Harass, threaten, or discriminate against other users.

• Advertise or facilitate illegal services.

• Attempt to circumvent platform fees by taking transactions "off-platform" after initial contact through DropRyde.

• Use automated tools to scrape, index, or copy platform data.

• Violate any applicable laws or regulations.

• Post content that infringes on intellectual property rights.

Violations may result in immediate account suspension or permanent ban.

By DropRyde: We may suspend or permanently terminate your account at any time for breach of these Terms, suspected fraud, or activity that harms other users or the platform. We'll notify you when possible, but are not required to do so in cases of urgent safety or fraud concerns.

By you: You may delete your account at any time by contacting support@dropryde.com. Deleting your account does not erase financial records required for legal compliance. Outstanding obligations (unpaid invoices, pending jobs) survive account deletion.

DropRyde is provided "as is" and "as available." We make no warranties, express or implied, including but not limited to:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement.

• That the platform will be uninterrupted, error-free, or secure at all times.

• That any provider is licensed, insured, or qualified for a particular service.

We are a software platform. We help connect people. What they do with that connection is between them.

To the maximum extent permitted by law, DropRyde and its affiliates, officers, employees, and agents are not liable for:

• Indirect, incidental, special, punitive, or consequential damages.

• Loss of revenue, profits, data, or goodwill.

• Damages resulting from services performed (or not performed) by providers or coordinators.

Our total liability to you for any claim arising from use of the platform is limited to the amount of platform fees you paid to DropRyde in the 90 days preceding the claim.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Any disputes not resolved through arbitration (see below) will be handled in the state or federal courts located in Delaware.

We'd always rather resolve issues directly. If you have a dispute with DropRyde, contact us first at legal@dropryde.com.

For unresolved disputes, you agree to binding individual arbitration under the rules of the American Arbitration Association (AAA). This means:

• No class actions — you can only bring claims individually.

• Arbitration instead of court (except for small claims court matters).

Opt-out: You may opt out of arbitration within 30 days of first agreeing to these Terms by emailing legal@dropryde.com with "Arbitration Opt-Out" in the subject line.

By providing your phone number and checking the consent box, or by using our services, you agree to receive transactional text messages from DropRyde. These messages may include job assignments, arrival notifications, payment updates, and invoice reminders.

Message frequency: You will receive periodic transactional messages related to your service requests. The exact number of messages depends on your usage of the platform.

Message and data rates may apply: Depending on your mobile carrier plan, you may be charged for incoming or outgoing messages.

Opt-out: You can opt out at any time by replying STOP to any message. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. For help with any message, reply HELP.

No sharing: Your mobile phone number is never shared with third parties for marketing or promotional purposes. See our Privacy Policy for full details.

Privacy Policy: dropryde.com/privacy

Terms and Conditions: dropryde.com/terms

We'll update these Terms as DropRyde grows and as laws change. For material changes, we'll notify you via email or in-app notice at least 14 days before the update takes effect. Continued use after that date constitutes acceptance.

The latest version is always at dropryde.com/terms.

For legal or terms questions:

info@dropryde.com or legal@dropryde.com

Phone: 610-904-3554

Website: dropryde.com

For general support: support@dropryde.com

Or visit our /contact page.