Privacy Policy

DropRyde is a marketplace platform that connects service providers, coordinators, and clients to get work done — across the United States, Dominican Republic, Nigeria, Pakistan, and beyond. We built DropRyde because workers deserve to get paid fairly and directly, and clients deserve reliable service. This Privacy Policy explains how we collect, use, and protect your information when you use DropRyde.

By creating an account or using our platform, you agree to the practices described here.

We collect information you give us directly and information generated by how you use the platform:

• Account information: Name, email address, phone number, profile photo, and business details when you register.

• Transaction data: Job details, payment amounts, invoice records, bid history, and any work orders created through the platform.

• Location: Your service area (city/zip) for matching you with relevant jobs. Providers may share live GPS location during active jobs for client visibility — this is optional and can be turned off in Settings.

• Photos and files: Work photos, portfolio images, completion documentation, and any files you upload to jobs or your profile.

• Communications: Messages sent between users, SMS/WhatsApp notifications, and email correspondence facilitated through DropRyde.

• Calls and messages handled by your DropRyde employee: If you or your customers call or message a DropRyde line, we keep the phone number, the messages, call recordings, transcripts and summaries so the employee can answer, book work and pass details to the business owner.

• Connected accounts: If you connect a Facebook Page, Instagram account, Google or Microsoft account, we receive the data described in section 5 below.

• Technical data: Device type, browser, IP address, and how you interact with the platform (page views, clicks, feature usage).

We use your information to:

• Provide and improve the DropRyde platform and its features.

• Match providers with clients and coordinators with their networks.

• Process payments and maintain financial records.

• Send you job notifications, booking confirmations, invoices, and platform updates via email, SMS, or WhatsApp (per your preferences).

• Verify provider identity and build trust across the marketplace.

• Detect fraud, prevent abuse, and ensure platform security.

• Generate aggregate analytics to understand how the platform is used (no individual data sold).

We share your information only when necessary:

• With your transaction counterparty: When a job is booked, relevant contact information is shared between the provider and client (e.g., phone number for coordination).

• With coordinators: If you are in a coordinator's network, they can see your profile and job activity within that network.

• With payment processors: Stripe processes card and ACH payments. Stripe has access to payment information needed to complete transactions. Stripe's privacy policy applies to data they process.

• With legal authorities: We may disclose information if required by law, subpoena, or to protect the rights and safety of DropRyde users.

• With service providers: We use third-party tools under data processing agreements, only to run the service: hosting (Base44), payments (Stripe), phone calls, SMS and WhatsApp (Twilio), voice (ElevenLabs), AI language models (Anthropic) and email connection (Nylas, Google, Microsoft). They may only use your data to provide their service to us.

• We do not sell your personal data to third parties.

You can choose to connect your own accounts so your DropRyde employee can work on them for you. Connecting is optional, you pick exactly which Page or account to share, and you can disconnect at any time.

Facebook and Instagram (Meta). When you connect a Facebook Page or an Instagram professional account, we receive: your name and Facebook user ID, the Pages and Instagram accounts you select, an access token for them, and the content needed to do the work you ask for: posts, comments, direct messages (Messenger and Instagram), and basic Page and account insights.

We use this data only to:

• publish posts, photos and videos you ask for or approve;

• read and reply to comments and direct messages sent to your Page or Instagram account;

• show you basic results such as reach and engagement.

We do not sell Facebook or Instagram data, use it for advertising, share it with data brokers, combine it to build profiles of the people who message you, or use it to train AI models. We follow the Meta Platform Terms and Developer Policies.

Google and Microsoft. If you connect Gmail, Google Calendar or Outlook, we read, draft and (when you allow it) send email, and read and add calendar events, only to answer and book work for your business. How we handle Google data is spelled out in full in the next section.

Disconnecting. In DropRyde go to Connections and tap Disconnect, or remove DropRyde in your Facebook, Instagram, Google or Microsoft settings. We stop using the account straight away and delete the stored access token. To delete the data we already copied, see /data-deletion.

This section explains exactly what happens when you connect a Google account to DropRyde. It applies to Gmail and Google Calendar.

What we ask Google for. When you press Connect Gmail or Connect Google Calendar, Google shows you a permission screen. We ask only for:

• your Google email address, so we know which account is connected;

• permission to read your Gmail messages;

• permission to create drafts and send email from your Gmail;

• permission to read and add events on your Google Calendar (Calendar only).

What we do with it. Your DropRyde employee uses this access for one purpose: to handle your business email and bookings the way you set it up.

• It reads new incoming messages from your customers so it can understand what they need.

• It writes a reply and either leaves it in your Drafts for you to check, or sends it, depending on the setting you pick in Connections.

• It checks your calendar before offering a time, and adds a booking once confirmed.

• It can mark an invoice paid when a payment email (Zelle, Cash App, Venmo, PayPal) matches an open invoice, if you turn that on.

What we never do with Google data.

• We never sell it.

• We never use it for advertising.

• We never share it with data brokers or any third party, except the service providers listed in section 4 who help us run DropRyde and may only use it to provide their service to us.

• We never use it to build profiles of the people who email you.

• We never use it to train AI models, whether ours or anyone else's.

• No DropRyde employee reads your email, except (a) with your clear permission to fix a problem you reported, (b) for security purposes such as investigating abuse, (c) to comply with the law, or (d) on data that has been combined and anonymised so it cannot identify you.

How we store and protect it. We keep a secure access token that lets us act on your behalf. It is encrypted at rest and only our servers can use it. We store the messages the employee has handled and its replies, so you can see what it did and so it keeps the context of each conversation. Data is held on servers in the United States (see section 9).

Limited Use disclosure. DropRyde's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You can read that policy at developers.google.com/terms/api-services-user-data-policy.

How to stop. Go to Connections in DropRyde and tap Disconnect, or open myaccount.google.com/permissions and remove DropRyde. Either way we delete the access token immediately and stop reading your account. To also delete the messages and replies we already stored, follow the steps at /data-deletion or email info@dropryde.com. We complete deletion within 30 days.

We keep your data as long as your account is active. If you delete your account, we retain records required for tax reporting, legal compliance, and dispute resolution for a reasonable period (typically 7 years for financial records, per US law). Transaction records involving other users (invoices, job records) are retained to maintain the integrity of those users' histories.

Depending on where you live, you may have the right to:

• Access a copy of the personal data we hold about you.

• Correct inaccurate information.

• Request deletion of your account and associated data, including data from connected Facebook, Instagram, Google or Microsoft accounts (subject to legal retention requirements). Step-by-step instructions are at /data-deletion.

• Opt out of marketing communications (unsubscribe links are included in all emails).

To exercise any of these rights, email us at info@dropryde.com or use the /contact page.

DropRyde operates primarily from the United States. User data may be stored on servers located in the US. If you use DropRyde from the Dominican Republic, Nigeria, Pakistan, or elsewhere, your data is transferred to and processed in the US. By using the platform, you consent to this transfer.

We take appropriate security measures to protect your data regardless of where it is processed.

DropRyde uses essential session cookies to keep you logged in and remember your preferences (language, currency). We do not use third-party advertising trackers or sell behavioral data to advertisers.

You can clear cookies in your browser settings at any time, though this will log you out of DropRyde.

DropRyde is designed for adults and is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us at info@dropryde.com.

DropRyde may send transactional text messages (SMS) to your mobile phone number for service coordination, including job assignments, arrival notifications, payment confirmations, and invoice reminders.

No sharing of mobile numbers: User information and mobile numbers are never shared with third parties for marketing or promotional purposes. Your mobile phone number is collected solely for transactional service coordination and will not be disclosed, sold, or shared with third parties except as required by law or to provide the services requested.

Message frequency: You will receive periodic transactional messages related to your service requests. The exact number of messages depends on your usage of the platform.

Message and data rates may apply: Depending on your mobile carrier plan, you may be charged for incoming or outgoing messages.

Opt-out: You can opt out at any time by replying STOP to any message. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. For help with any message, reply HELP.

We may update this policy as the platform evolves. For material changes, we'll notify you via email or an in-app notice at least 14 days before the change takes effect. Continued use of DropRyde after that date constitutes acceptance of the updated policy.

For privacy questions or requests, reach us at:

info@dropryde.com

Phone: 610-904-3554

Website: dropryde.com

Or visit our /contact page for all contact options.