Marcos

About

Marcos is the one who picks up the phone when you can't. He takes the call, books the job, sends the confirmation, and chases the follow-up — all while you're out working. He's been handling DropRyde's front line since day one.

What Marcos can do

• Answer inbound calls in English and Spanish
• Book jobs and send confirmations
• Take payments and create invoices
• Send WhatsApp reminders to clients
• Translate between English and Spanish on the call
• Create leads and route them to the right agent
• Schedule follow-up calls automatically

Sample conversation

Ariel called Marcos to translate a message for his Spanish-speaking friend Manuel. Marcos translated in real-time, then helped book a ride for another customer.

agent: Hi Ariel! Good to hear from you again — how can I help you today?
user: Hey, Marcos. I need you to translate something in Spanish for a friend of mine.
agent: Claro que sí, Ariel. Con gusto le digo. ¿Qué le gustaría que le dijera?
user: Tell him that we're gonna go out and eat in about 45 minutes.
agent: Listo, Ariel. Le he enviado un mensaje que dice: "Hola Raymundo, vamos a salir a comer en unos cuarenta y cinco minutos."

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Track record

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